Sharing the Care: An Enhanced Medical Assistant Role


Kristi Van Riper, MPH, CHES
Clinical Quality Manager, University of Minnesota Physicians, Family Medicine

Session Details

Date and time: Tuesday, April 4, 9:30-10:30 a.m.
Learning track: Expanding the Team
Learning level: Beginning

Session Description

While primary care is facing problems of insufficient capacity and provider burnout, team-based care may be part of the solution. Enhancing the role of the medical assistant (MA) within the clinic team may be a successful method to address these challenges. Two processes to expand the MA role called Enhanced Rooming and Visit Assistance were developed and implemented in four Family Medicine residency clinics. Measures were tracked and results have shown shortened turnaround times for visits; increased mammogram ordering rates; and increased After Visit Summary printing rates.

Learning Objectives

At the conclusion of this session, participants will be able to:

  • Explain how this emerging model of care was developed.
  • Identify the new rooming components medical assistants complete for each patient office visit.
  • Describe the improvement methodology used to build this emerging model of care.