SmartCare: Right Care, Right Time Right Way, Right Person


Tasha Gastony, PA-C
Regional Medical Director and Clinic Medical Director SmartCare, Park Nicollet Health Services

Session Details

Date and time: Wednesday, April 5, 9:30-10:30 a.m.
Learning track: Value Based Care
Learning level: Advanced

Session Description

SmartCare is a new primary care clinic piloted by Park Nicollet in January 2016 with a model aimed at reducing care costs. The clinic team has a 1:3 ratio of medical doctors to nurse practitioners/physician assistants and four registered nurses. The session will examine how a single, comprehensive visit with patients and well-documented care plans reduces costs by decreasing face-to-face visits. Examples of how clinic staff offer phone and video visits, and registered nurses (RNs) work under a broad set of standing orders, will be discussed.

Learning Objectives

At the conclusion of this session, participants will be able to:

  • Determine how to navigate care to the right team member (MD, NP, PA or RN).
  • Apply the electronic medical record (EMR) to the highest level: the one team member that is always with the patient.
  • Expand hours and care options (on-line, telephone or video) to improve access to care and reduce costs.